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"I'm too careful -- there's no way I could ever get a virus..."
Unfortunately, the manufacture and distribution of viruses (or, more generally, "malware") is a multi-million dollar criminal industry that employs tens of thousands of very smart people. And all of them are trying to figure out how to trick you into installing their malware. While prevention is critically important, you also need to deploy recovery strategies to make sure that malware infections do not severely impact your business operations.
"We saved money by hiring my neighbor's kid to set up our network..."
The world is full of very kind, very helpful people who, unfortunately, just don't have the expertise that is needed to get the job done right. All too often saving money in the short term, to get things "sorta working", ends up costing a lot more in the long run.
"It wasn't doing that until I fixed it..."
Computer and network problems are like most other things in life -- if you don't know what you're doing you can sometimes make the problem worse by trying to fix it yourself.
"It just started working again when you got here!"
If you are seeing error messages or other intermittent symptoms, use your cell phone camera to take a picture or make a video.
"Can we just hire you full-time"
If you have a lot of computers or frequent problems, an annual service contract might save you time and money. Ask us for details.
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